QRM describes a systematic procedure model to achieve the optimal performance in your company. The established measures deal with three significant areas:

• Adjustment of the organisation,

• Optimisation of process parameters,

• Utilisation of QRM tools.

Behind all measures is the consistent alignment of the whole enterprise to the continuous reduction of lead times, which in turn leads to rising revenue, quality and delivery reliability, as well as the reduction of costs.

An essential aim of this field of action is the adjustment of the organisation to deal with the process of performance creation for a variety of products. Similar processes are condensed into segments (Focused Market Target Segment, FTMS) and the organisation is structured along these segments (QRM cells). This should help in the development of consistent, homogenous and product related process chains. Because of the optimisation of sub-processes and the disappearance of intersection points, lead times can be reduced significantly.

The performance-creation for custom products is subject to different laws and those for mass production, since due to the numerous processes involved, (often unexpected) load changes can occur within the company. The adaptation of the organisation during the first step tries to combat this by identifying segments with similar processes and displaying them in an organisational context.

Because of the product structure, this doesn’t work to the full extent, so that companies still need a high amount of flexibility. Significant parameters for this are capacities and batch sizes. QRM offers insights from the scientific area of system dynamics, which help to adjust these control variables to supplement your company’s needs – with remarkable results!

QRM offers a plethora of tools which help you to put the strategy into practice, i.e.:

• MCT-Mapping: This is a tool for the visualisation of service creation processes, with lead times, lay times and work times. MCT stands for “Manufacturing Critical-Path Time” and describes the lead times along the critical path of service creation. The visualisation allows for a targeted approach for the reduction of lead times.

• POLCA: A contract allocation system with basis in the pull principle and controlled by capacities. This astonishingly simple tool provides an effective use of capacities and supports the aim of shorter lead times. In the classical sense, it is a manual system with cards, however we offer an IT solution, which offers further advantages.

• QRM-Cell Simulation: The composition of QRM-Cells is examined regarding its performance by using simulation tools. With this you can simulate, which lead times occur with a certain combination of machines.